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Impulsis Campaigns is the WhatsApp notifications and campaigns platform integrated with Zendesk. With it, you can send bulk messages using approved templates, schedule sends, track the delivery of ...

In Settings → Plan & Billing, you can see your current plan, usage for the period, and available plans. Current Plan: plan name and usage of messages, automations, and API calls. Accounts billed by...

Preferences define how Impulsis Side behaves during support interactions. Go to Settings → Sidebar. Preferences: enable or disable the options below. Company: your account’s instance, Company ID, a...

If notifications are not being sent or templates are not loading, start by checking the connections under Settings → Connections. Zendesk: reads tickets and users and records notes. It should be Co...

Multiple submissions for the same customer can generate tickets opened in parallel. Impulsis Side lists these tickets by the requester's phone number so you can consolidate the support request.Step...

When the same phone number is registered to more than one user, the customer's history is split. Impulsis Side finds these users by phone number and allows you to merge them.How to open the merge s...

The history shows all notifications sent or scheduled from a ticket, along with the status of each one.Step-by-stepOpen the ticket and Impulsis Side.Click History in the bottom bar, or History → in...

Use scheduling to have the template sent automatically at a future date and time.Step-by-stepFollow the Config and Details steps in the article How to send an immediate notification. In the Review ...

Use this procedure to trigger a WhatsApp template immediately from the ticket.Before you begin: the template must be approved by Meta and available in your company’s WhatsApp instance.Step 1 — Conf...

Impulsis Side is a Zendesk Support sidebar app. It lets you send WhatsApp notifications with approved templates without leaving the ticket.What you can doSend WhatsApp notifications immediately or ...