Preferences define how Impulsis Side behaves during support interactions. Go to Settings → Sidebar.
- Preferences: enable or disable the options below.
- Company: your account’s instance, Company ID, and default channel.
- About: app version and API status. Provide this information when opening a support ticket.
| Preference | What it does |
|---|---|
| Auto-fill from ticket | Fills in the recipient with the ticket’s phone numbers |
| Link to ticket | Links the message to the ticket and creates an internal note |
| Send confirmation | Displays the review step before sending |
Recommendation: keep Link to ticket and Send confirmation enabled to preserve the history and prevent accidental sends.
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