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In Help → Feedback, you can send bug reports and suggestions directly to the Impulsis team. Report a bug: something isn’t working as it should. Suggest an improvement: an idea to improve Impulsis.F...

In Workspace → Consumption, you can track the messages, API calls, and automations used during the month. Times follow the workspace time zone.Select the month.Click Top-up Voucher to add credits. ...

In Workspace → API, you create credentials to integrate external systems with Impulsis and register webhooks that receive events in real time.Number of active API clients and webhooks.Click New Cli...

The Automation Log records each automation that ran, was skipped, or failed, along with the reason.Monthly indicators: executions, applied, failed, and skipped.Filter by month, automation, and resu...

When a contact replies to a notification, Zendesk opens a new WhatsApp ticket. The merge rule combines this ticket with the most recent ticket that Impulsis created for the same contact. This keeps...

In Automation → Auto-Tickets you define rules that create tickets in Zendesk based on notification events. Active Rules: configured rules, with type and priority.Use the toggle to activate or deact...

Click New Template on the templates screen. Sunshine Conversations sends the template to Meta for approval.Basic informationChoose the Sunshine integration (the WhatsApp number).Give the template a...

Under Templates → WhatsApp, you can find the templates available for sending. Only approved templates can be used in broadcasts.Provider: Sunshine. The direct connection to Meta is shown as Off for...

The Scheduled screen lists sends that have not gone out yet. Until they are triggered, you can reschedule or cancel them.Single Notifications Single Notifications shows individual sends, such as th...

When you click a notification on the Notifications screen, a side panel opens with everything that happened with that message.PreviewRecipient's status, phone number, and name; the date and time it...