How to view a ticket's notification history

The history shows all notifications sent or scheduled from a ticket, along with the status of each one.

Step-by-step

1. Open the ticket and Impulsis Side.
2. Click History in the bottom bar, or History → in the Recent Notifications block.

1. Use the All, WhatsApp, or SMS filters to filter by channel.
2. Each item shows the template name, destination phone number, status, and time.
3. The Scheduled note records when the sending was scheduled.
4. The Sent note records the sending, including the full text sent.

Possible statuses