How to Identify and Merge Duplicate Users Manually

When the same phone number is registered to more than one user, the customer's history is split. Impulsis Side finds these users by phone number and allows you to merge them.

How to open the merge screen

Open a ticket from the customer and, in Impulsis Side, click the merge icon at the top of the home screen.

How to identify and merge

1. The users found with this phone section lists all users with that number. The user for the current ticket appears as CURRENT. Click 👀 to open and check each one.
2. Under Source, select the user that will no longer exist.
3. Click Merge after defining the destination.
4. Under Target, select the user that will remain.

注意: the merge follows Zendesk's rules and cannot be undone. In general, keep the more complete user (with a name and email address) as the Target.