JP Admin

In the Appearance tab, you can adjust Impulsis to your liking. These preferences apply only to your user. Color scheme: light (Light), dark (Dark), or the same as your operating system (System). Te...

Access settings using the gear icon in the top bar. The Profile tab contains your personal information.Settings tabs: Profile, Appearance, Users, Workspace, Plan & Billing, and Connections. Persona...

The updates center notifies you about product news and when you are added to a campaign.Click the bell icon in the top bar. The red number indicates how many updates you haven’t read yet.The list s...

Overview is the home screen of Impulsis. It summarizes your account's sends and campaigns. Key metrics: Total Sent (messages sent), Open Rate, Active Campaigns, and Tickets Created (tickets created...

Impulsis Campaigns is the WhatsApp notifications and campaigns platform integrated with Zendesk. With it, you can send bulk messages using approved templates, schedule sends, track the delivery of ...

In Settings → Plan & Billing, you can see your current plan, usage for the period, and available plans. Current Plan: plan name and usage of messages, automations, and API calls. Accounts billed by...

Preferences define how Impulsis Side behaves during support interactions. Go to Settings → Sidebar. Preferences: enable or disable the options below. Company: your account’s instance, Company ID, a...

If notifications are not being sent or templates are not loading, start by checking the connections under Settings → Connections. Zendesk: reads tickets and users and records notes. It should be Co...

Multiple submissions for the same customer can generate tickets opened in parallel. Impulsis Side lists these tickets by the requester's phone number so you can consolidate the support request.Step...

When the same phone number is registered to more than one user, the customer's history is split. Impulsis Side finds these users by phone number and allows you to merge them.How to open the merge s...