How to check Impulsis Side connections

If notifications are not being sent or templates are not loading, start by checking the connections under Settings → Connections.

1. Zendesk: reads tickets and users and records notes. It should be Connected with Webhooks: active.
2. Sunshine Conversations: sends WhatsApp messages. It should be API Connected with Webhook Active.
3. WhatsApp Business (Meta): direct connection to Meta, coming soon. Currently, messages are sent through Sunshine Conversations.

注意: clicking Disconnect interrupts all sends that depend on that integration. If any connection is inactive, contact the administrator or Clever support.