What is Impulsis Side

Impulsis Side is a Zendesk Support sidebar app. It lets you send WhatsApp notifications with approved templates without leaving the ticket.

What you can do

• Send WhatsApp notifications immediately or schedule them
• Fill in the recipient using the phone numbers in the ticket
• Preview the message before sending
• Record each send in the ticket as an internal note
• View the history and status of each notification
• Identify and merge duplicate users and tickets by phone number

Where to find it

Open any ticket and click the Impulsis icon in the app bar on the right. The home screen loads with a summary of the ticket.

1. Ticket card: ticket number, requester, and identified phone number.
2. Total and Delivered: notifications sent in the last 30 days and delivery percentage.
3. Quick Send: shortcut for a new WhatsApp send. Email and SMS appear as Coming soon.
4. Recent Notifications: the ticket's latest sends with their status. The History → link opens the complete history.
5. Shortcuts: refresh, merge duplicates, and settings.

The bottom bar contains the Home, History, Send, and Settings areas.