How to schedule a notification

Use scheduling to have the template sent automatically at a future date and time.

Step-by-step

Follow the Config and Details steps in the article How to send an immediate notification. In the Review step:

1. Under Send Options, select Schedule.
2. Check the Workspace Timezone. The scheduled time follows this time zone.
3. Under Date & Time, enter the date and time for sending.
4. Click Schedule Notification.

Result

1. An internal note is created in the ticket with the Status Scheduled and the Scheduled for field.
2. The send appears in the history with the status scheduled.

At the scheduled time, the message is sent and a new note with the Status Sent is recorded.

Important: to change the time zone, go to Settings → Workspace.