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When a contact replies to a notification, Zendesk opens a new WhatsApp ticket. The merge rule combines this ticket with the most recent ticket that Impulsis created for the same contact. This keeps...

In Automation → Auto-Tickets you define rules that create tickets in Zendesk based on notification events. Active Rules: configured rules, with type and priority.Use the toggle to activate or deact...

Click New Template on the templates screen. Sunshine Conversations sends the template to Meta for approval.Basic informationChoose the Sunshine integration (the WhatsApp number).Give the template a...

Under Templates → WhatsApp, you can find the templates available for sending. Only approved templates can be used in broadcasts.Provider: Sunshine. The direct connection to Meta is shown as Off for...

The Scheduled screen lists sends that have not gone out yet. Until they are triggered, you can reschedule or cancel them.Single Notifications Single Notifications shows individual sends, such as th...

When you click a notification on the Notifications screen, a side panel opens with everything that happened with that message.PreviewRecipient's status, phone number, and name; the date and time it...

The Notifications screen shows everything that was sent, by campaign or individually (through Impulsis Side, for example).Search by recipient, ticket, or template.Choose the period (for example, La...

The Campaigns screen contains a calendar and a list of all campaigns.Calendar Hide/Show calendar hides or shows the calendar. New Campaign creates a campaign.Use Prev and Next to change the month.T...

You can schedule a notification to be sent automatically at a future date and time.Under Scheduling, select Schedule.Under Date & Time, enter the date and time for the send.Check the Workspace Time...

Recipients for a send are imported using a CSV file containing each person's phone number and the template variable values. Upload CSV: uploads the file with the recipients. Download import templat...