How to view the automation log

The Automation Log records each automation that ran, was skipped, or failed, along with the reason.

1. Monthly indicators: executions, applied, failed, and skipped.
2. Filter by month, automation, and result, or search for the error text.
3. The table shows when the automation ran, which automation it was, the result, details, duration, and whether there was a charge. Click a row to view the details.
4. The links open the related ticket, trigger, or campaign.

Example: ticket creation applied

1. Event that triggered the automation (for example, shot:sent).
2. Charge: 1 credit.
3. Ticket created, with subject, channel, and tags.

Example: merge skipped

1. Reason: the destination ticket's status was not allowed by the rule.
2. Ticket that would have been merged and destination ticket.
3. Criteria evaluated by the rule (ticket status and age).